Shipping policy

Shipping Policy

All orders are carefully packed and shipped from Vorden, The Netherlands.

Because each piece is handmade and ceramics need to be packed securely, please allow some time for your order to be prepared before shipment.

Processing times

Orders are usually prepared and shipped within 3–5 business days after payment has been received, unless a different processing time is stated on the website or communicated to you.

During busy shop updates or holiday periods, processing may occasionally take a little longer.

Once your order has shipped, you will receive a shipping confirmation by email. Tracking information will be provided where available.

Shipping costs

Shipping costs are calculated and shown at checkout based on the destination and, where applicable, the size or weight of the order.

The shipping price shown at checkout is the amount charged by The Rainbow Potter for delivery of your order.

Estimated delivery times

Delivery times vary depending on destination, postal carrier, customs processing and other circumstances outside my control.

Estimated delivery times are guidelines only and are not guaranteed.

As a general indication:

Netherlands: approximately 1–3 business days after shipment
European Union: approximately 3–10 business days after shipment
Other European destinations: approximately 5–14 business days after shipment
United States and Canada: approximately 7–21 business days after shipment
Other international destinations: approximately 7–28 business days after shipment

International shipments may occasionally take longer, particularly when customs processing is required.

Customs, import duties and taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping costs charged by The Rainbow Potter.

Any applicable import duties, taxes or customs charges are the responsibility of the recipient.

Customs procedures and charges are determined by the authorities in the destination country and are outside the control of The Rainbow Potter.

Shipping address

Please check your shipping address carefully before completing your order.

Orders are shipped to the delivery address provided during checkout.

If you notice an error in your shipping address, please contact me as soon as possible at info@therainbowpotter.com. I will try to correct the address if the order has not yet been shipped.

Once an order has been handed over for delivery, I may no longer be able to change the shipping address.

Additional costs resulting from an incorrect or incomplete address provided by the customer may be charged to the customer where permitted by law.

Delayed shipments

Postal and courier delays can occasionally occur.

If your tracking information has not been updated for some time or your package is taking significantly longer than expected, please contact me at info@therainbowpotter.com so I can help investigate.

International shipments may be delayed by customs processing, which is outside the control of The Rainbow Potter.

Lost packages

For consumer orders, The Rainbow Potter remains responsible for the shipment until the order has been delivered to you or to a person designated by you, except where applicable law provides otherwise.

If your package appears to be lost in transit, please contact me so I can investigate the shipment with the carrier.

Where a shipment is confirmed lost, an appropriate replacement or refund will be arranged in accordance with applicable consumer law.

Damaged packages

Ceramics are packed very carefully for shipping, but unfortunately damage can occasionally occur during transport.

If your order arrives damaged, please contact me as soon as possible at info@therainbowpotter.com.

Please include:

your order number;
photographs of the damaged item;
photographs of the outer packaging;
photographs of the internal packaging where possible.

Please keep the item and packaging until the issue has been resolved, as the shipping carrier may require photographs or inspection as part of a damage claim.

If an item has been damaged during shipping, I will work with you to arrange an appropriate solution.

Combined orders

If you place multiple separate orders, I cannot guarantee that they can be combined into one shipment.

If combining orders is possible and appropriate, I may do so. Any refund of excess shipping costs is at my discretion and depends on the actual shipping costs and whether the orders can still be combined before dispatch.